Q: Is there a theme park shuttle?

Unfortunately, the Enclave resort does not currently operate a park shuttle. Using rideshare apps ultimately gives you the flexibility to get around where and when you would like.

Question 1

Why should I book direct?

Accepted Answer

Savings!  Rental sites like Airbnb & Booking.com charge high service fees (15%+) to pay for things like marketing.  We do our own marketing so we partnered with Hospitable who only provides booking software.  Their fee is much lower, so low we actually pay it for you!  Bet you've never heard of Hospitable, right?

Question 2

Do you offer discounts?

Accepted Answer

Yes!  Discount codes can be applied when booking direct:  
~You may have one from a previous stay or check out our social accounts & Orlando Facebook groups for additional discount codes

☀️ Summer 2026 SALE ☀️

7+ night weekly* stays in August & September 2026  
-15% off Signature Collection

-25% off Deluxe & Comfort Collections

Discount Code: SUMMERSUN

*NOT combinable with standard weekly discount

Question 3

What is the cancellation policy?

Accepted Answer

Your reservation is refundable until 14 days prior to check-in local Orlando time.  After booking, your guest portal will show the latest date & time you are able to cancel and receive a full refund.

Question 4

When am I able to book?

Accepted Answer

Availability opens 18 months in advance.

Question 5

Can I book on Airbnb?

Accepted Answer

Yes!  You are welcome to book through your favorite rental channel.

Question 6

Why am I being asked for my ID and picture when booking?

Accepted Answer

Just like booking on Airbnb & Hotel check-in, your identity is verified prior to your stay.  Since we do not have a front desk, your identity is verified securely online through iDenfy prior to booking.

Question 7

I need a name and phone contact for my travel visa.  How do I get this information?

Accepted Answer

After booking your reservation please respond to our welcome message and ask us for this information.  We are happy to provide it once booked.

Question 8

Is parking free?

Accepted Answer

Yes - Parking is free right outside the building.

Question 9

If I don't have a car, what is the best way to get around?

Accepted Answer

We are centrally located on I-Drive with many restaurants in walking distance.  For places farther away we recommend your favorite rideshare app.  Rides to Universal & the Convention Center are typically <$10.  Walt Disney World is typically $15-$35.  Rides to MCO airport are typically $30-$55.

Question 10

Is there a theme park shuttle?

Accepted Answer

Unfortunately, the Enclave resort does not currently operate a park shuttle.  Using rideshare apps ultimately gives you the flexibility to get around where and when you would like.

Question 11

Can I park multiple vehicles?

Accepted Answer

Yes - Parking is unassigned, first come first serve.  There are plenty of spaces in front of the buildings.

Question 12

Is there a parking gate/security booth?

Accepted Answer

No - To make parking easy and hassle free you are able to drive in and out of the lot as you please.  Buildings are secured using digital keypads at every entrance.

Question 13

How will I know how to get into my condo?

Accepted Answer

You will receive check-in instructions and your door code 3 days prior to arrival.  Your door code (typically) is the last 4 digits of the phone number on the reservation.

Question 14

What time is Check-In?

Accepted Answer

Check-in begins at 4PM.  Typically it is not ready before 4pm but we can message you here as soon as the condo is ready on your check-in day if it is ready earlier.

Question 15

Can I Check-In early?

Accepted Answer

We are happy to let you know if the condo ready early but cannot guarantee early check-in.  Unfortunately, the front desk is not able to hold luggage before your condo is ready.

Question 16

Who should I contact for assistance?

Accepted Answer

Messaging on your booking app is the fastest way to get assistance.  We also have a chat feature in the bottom right corner of this screen to help.  If your stay is ever less than perfect we are ready to help you.

Question 17

What time is Check-Out?

Accepted Answer

Standard check-out is 10AM.  We offer late checkout for a fee based on your requested time and our availability.

Question 18

Do you offer late Check-Out?

Accepted Answer

Please request in advance as availability is limited and not guaranteed.  Pricing is below:  
12PM - $50  
Later  - Inquire for availability & pricing.  Booking an additional night may provide the best value giving you the most flexibility on your last day.

Question 19

Can I leave my bags with you after I check-out?

Accepted Answer

Since we do not operate a staffed front desk we are not able to hold your luggage after you depart or before your condo is ready.

Question 20

Is there a long chores list before check-out?

Accepted Answer

Nope!  We ask if you used dishes/dishware to start the dishwasher with a provided dishwasher pod.  Other than that, nothing else for you to do.  Just lock the door behind you and we take care of everything.

Question 21

Will toiletries be stocked in the bathrooms?

Accepted Answer

Each bathroom features a starter kit of travel sized bar soap, shampoo, condition, and body wash.  Plush towels are stocked for drying after your showers.

Question 22

Will pantry basics be stocked in the kitchen?

Accepted Answer

Paper Towels  ~  Aluminum Foil  ~  Salt & Pepper  ~  Olive Oil Spray  ~  Dishes/Silverware  ~  Pots  ~  Frying Pans  ~  Cookware  ~  Cutting Boards  ~  Strainer

Question 23

Are there cleaning supplies in the condo?

Accepted Answer

For longer stays and those who like to keep tidy we supply the following:  
All-Purpose Spray ~ Garbage Bags  ~  Dish Soap  ~  Sponge  ~  Dishwasher Pods  ~  Laundry Pods

Question 24

Is there an elevator?

Accepted Answer

Yes - There are 2 elevators in each building.

Question 25

Is there a dedicated place to store my belongings?

Accepted Answer

Yes - Each bedroom has a closet with a shelf, hanging bar & hangers.  Most condos also a dresser with drawers to store items during your stay.

Question 26

Will there be daily housekeeping?

Accepted Answer

The condo will be spotless when you arrive and we'll get it cleaned up when you leave.  Outside of that, cleaning items are supplied in the unit for you.  Mid-stay cleaning is available for a $150/$100 fee for 2Bedrooms/Studios, message us to schedule during your stay.

Question 27

Is there a coffee maker?

Accepted Answer

Yes - There is a k-cup machine along with a limited supply of k-cups and ground coffee to get your vacation mornings started.  There is also a Dunkin Donuts in walking distance & Starbucks <5 mins down the street.

Question 28

Is there a way to make tea?

Accepted Answer

Yes - There is an electric multi-temp kettle along with some tea bags to get your vacation mornings started.  Guests love having their morning tea on the terrace!

Question 29

Can I host an event on the terrace?

Accepted Answer

Yes - The terrace is the perfect space to celebrate any occasion or host clients!  Fill out our contact form to request booking the space and view pricing.

Question 30

Are fireworks viewable from the terrace?

Accepted Answer

Yes - Our Aqua & Sunshine Penthouses & Turquoise Studio offers nightly viewing of Magic Kingdom fireworks (7 miles in the distance).  Check here for showtimes.  Other condos sometimes has views of seasonal (not all year) displays.  Displays are subject to change and are not guaranteed.

Question 31

What is the best way to enjoy the terrace?

Accepted Answer

Our guests have enjoyed family dinners, lounged in the sun, sipped wine in the evening, and enjoyed morning tea and coffee watching the sunrise.  With gorgeous views of Orlando and tons of private space you can do just about anything!

Question 32

Are there pools?

Accepted Answer

Yes - As our guest you have full access to all pools & hot tubs at the Enclave.  See all amenities available here

Question 33

What are the pool hours?

Accepted Answer

Outdoor Pools & Hot Tubs: 9AM - Dusk  
Indoor Pool & Hot Tub: 7AM - 11PM

Question 34

Are the pools open year round?

Accepted Answer

Yes - Pools are open 365 days a year

Question 35

Are the pools heated?

Accepted Answer

Hot tubs are heated - Swimming pools are not

Question 36

Where are the pools & hot tubs located?

Accepted Answer

Throughout the resort!  You are never far from any of the pools.  Please see the property map below.  Each condo has its building number listed in the property details section.

Question 37

Is there a workout room/gym?

Accepted Answer

There is a small workout room with limited equipment for you to get a quick workout.  This is located inside the indoor pool area, hours are 7am-11pm.  Please see Resort for pictures and more information.

Question 38

Is there a grill on property?

Accepted Answer

Unfortunately there are no grills.  Your kitchen(ette) is well equipped to cook meals inside your condo.

Question 39

How do you keep guests safe?

Accepted Answer

1) Building keypads.  Only guests are allowed into the building using their code.  
2) On-site security.  There is nighttime on site security at the complex.  You can call them at any hour using the phone number on the front of the building and in your Stay Guide.  
3) Front door Ring camera.  Each condo has a front door Ring camera with a view into the hallway for your safety  
As self-service condos, there are no in-condo safes because there are no staff or housekeeping entering during your stay.

Question 40

Is this a gated community?

Accepted Answer

No - Our buildings are secured using digital keypads at every entrance.  To make access and parking easy and hassle free there is no gate to enter the parking lot.

Question 41

What is the name of the community?

Accepted Answer

We operate inside the Enclave Suites complex.

Question 42

Is the Enclave called TerraceOnOrlando now?

Accepted Answer

We are one of many rental operators within the Enclave Suites complex.  We do not own or manage every single condo, only a percentage.  You will see many other Enclave condos online managed and hosted by others.  We operate with the highest guest standards in the community and know you will have the best stay with us.

Frequently Asked Questions