Property Management
Frequently Asked Questions
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Guest Questions
Frequently Asked Questions
Why should I book direct?
Do you offer discounts?
What is the cancellation policy?
When am I able to book?
Can I book on Airbnb?
Why am I being asked for my ID and picture when booking?
I need a name and phone contact for my travel visa. How do I get this information?
Is parking free?
If I don't have a car, what is the best way to get around?
Is there a theme park shuttle?
Can I park multiple vehicles?
Is there a parking gate/security booth?
How will I know how to get into my condo?
What time is check-in?
Can I check-in early?
Who should I contact for assistance?
What time is check-out?
Do you offer late check-out?
Can I leave my bags with you after I check-out?
Is there a long chores list before check-out?
Will toiletries be stocked in the bathrooms?
Will pantry basics be stocked in the kitchen?
Are there cleaning supplies in the condo?
Is there an elevator?
Is there a dedicated place to store my belongings?
Will there be daily housekeeping?
Is there a coffee maker?
Is there a way to make tea?
Can I host an event on the terrace?
Are fireworks viewable from the terrace?
What is the best way to enjoy the terrace?
Are there pools?
What are the pool hours?
Are the pools open year round?
Are the pools heated?
Where are the pools & hot tubs located?
Is there a workout room/gym?
Is there a grill on property?
How do you keep guests safe?
Is this a gated community?
What is the name of the community?
Is the Enclave called TerraceOnOrlando now?
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